Legal notice & privacy
Legal information, privacy policy and personal data protection.
Legal notice
Information required by law (LCEN, Art. 6-III)
Last updated: April 17, 2026
Website publisher
Domaine du Net, SARL with a share capital of 200 000 €
Registered office: 5 impasse Saint-Exupéry, 35520 Melesse
SIRET: 801 474 495 00018
RCS Rennes 801 474 495
EU VAT number: FR10801474495
Publication director: Julien Trotoux, Managing Director
Contact: contact@domainedunet.fr — 06 33 13 72 77
Hosting
Website hosted by Netlify, Inc. — Site web — 44 Montgomery Street, Suite 300, San Francisco, CA 94104, USA.
Website hosted by Supabase Inc. — Base de données & authentification — 970 Toa Payoh North #07-04, Singapore 318992.
Intellectual property
All content on this website (texts, images, logos, icons, videos, layout, software) is the exclusive property of Domaine du Net or its partners and is protected by French and international intellectual property laws. Any reproduction, representation or distribution, in whole or in part, without prior written authorization is prohibited.
Limitation of liability
Domaine du Net strives to ensure the accuracy of the information published on this website, but cannot be held responsible for omissions, inaccuracies, or any damage resulting from the use of the website. Hyperlinks to other websites do not constitute an endorsement of those websites or their content.
Applicable law
These legal notices are governed by French law. Any dispute shall be subject to the exclusive jurisdiction of the courts of Rennes, France.
Personal data protection
Privacy policy compliant with GDPR (EU Regulation 2016/679)
Last updated: April 17, 2026
1. Data controller
The data controller is Domaine du Net, SARL with a share capital of 200 000 €, registered with the Rennes 801 474 495 Trade Registry, located at 5 impasse Saint-Exupéry, 35520 Melesse.
DPO contact: contact@domainedunet.fr
2. Data collected
When using this website, we may collect the following data:
- Contact, demo and ticket forms: name, surname, email address, phone number, company, message
- Account data: email address, display name, avatar (on account creation or via Google SSO)
- Appointment data: name, email, chosen time slot (via Calendly, /meet page)
- Technical data: IP address, server logs (automatically collected by our hosting provider Netlify)
3. Purposes and legal basis
| Purpose | Legal basis |
|---|---|
| Responding to your requests (contact, demo, support tickets) | Pre-contractual measures (Art. 6.1.b GDPR) |
| Creating and managing your account and workspace | Performance of a contract (Art. 6.1.b GDPR) |
| Providing the AI customer support service (agents, conversations, knowledge base) | Performance of a contract (Art. 6.1.b GDPR) |
| Billing and subscription management | Performance of a contract (Art. 6.1.b GDPR) |
| Platform security and abuse prevention | Legitimate interest (Art. 6.1.f GDPR) |
| Online appointment scheduling | Pre-contractual measures (Art. 6.1.b GDPR) |
4. Sub-processors and recipients
Your personal data may be shared with the following sub-processors:
| Sub-processor | Role | Location | Safeguards |
|---|---|---|---|
| Netlify, Inc. | Website hosting (CDN, edge functions) | San Francisco, USA | SCC |
| Supabase Inc. | Database and user authentication | Singapore | SCC |
| Anthropic PBC | AI-powered conversation processing (customer support agents) | San Francisco, USA | SCC |
| Meta Platforms Ireland Ltd | WhatsApp Business API (sending and receiving messages) | Dublin, Ireland | — (EU) |
| ImageKit Pvt. Ltd. | Image hosting and optimization (agent avatars, logos) | India | SCC |
| Stripe, Inc. | Payment processing and subscription management | San Francisco, USA | SCC |
| Calendly, LLC | Online appointment scheduling (/meet) | Atlanta, USA | SCC |
SCC: Standard Contractual Clauses (Art. 46.2.c GDPR). Your data is never sold to third parties for commercial purposes.
5. Products operated by Domaine du Net
- Appli en Direct — Professional mobile applications platform
- Runify — Running event websites & GPS RunTracker
- Analytics — Zero-cookie audience measurement
- DevOps — DevOps orchestrator & AI agents
- Pulse — Conversational AI platform
- Studio — Digital publications
- Support — Centralized AI customer support
- Élections — Real-time election results
- Vidéo — Professional video streaming
6. Retention periods
| Category | Duration |
|---|---|
| Contact requests, demos and tickets | 3 years from last interaction |
| User account data | Until account deletion + 3 months |
| Chat sessions and conversations (WhatsApp, widget) | 12 months |
| Appointment data (Calendly) | 1 year after the appointment |
| Server logs | 12 months |
Beyond these periods, data is irreversibly deleted or anonymised.
7. Cookies and trackers
- Strictly necessary cookies: authentication session management (Supabase) and workspace context (support-workspace-slug). Essential for the service to function, no consent required.
You can modify your preferences through your browser settings.
8. Your rights
Under the GDPR (Art. 15–22) and the French Data Protection Act, you have the following rights:
- Right of access (Art. 15) — obtain a copy of your data
- Right to rectification (Art. 16) — correct inaccurate data
- Right to erasure (Art. 17) — request deletion
- Right to restriction (Art. 18) — restrict processing
- Right to object (Art. 21) — object to processing
- Right to data portability (Art. 20) — receive data in a structured format
- Right to withdraw consent (Art. 7.3)
To exercise these rights: contact@domainedunet.fr. We will respond within 30 days.
9. Filing a complaint
You may lodge a complaint with the CNIL — 3 Place de Fontenoy, 75334 Paris Cedex 07, France — File a complaint.
10. Security
- Encrypted communications (HTTPS/TLS)
- Strict access control to data and systems
- Regular geographically distributed backups
11. Policy updates
We reserve the right to modify this privacy policy at any time. The last updated date at the top of this section is authoritative.
12. Contact
contact@domainedunet.fr — Domaine du Net, 5 impasse Saint-Exupéry, 35520 Melesse