Frequently asked questions

Support is an AI-powered customer support platform. It lets you deploy an AI agent on your website that automatically responds to your customers.

Support is designed for businesses that want to automate their customer support without compromising response quality. Ideal for SMBs and startups.

The agent uses artificial intelligence to understand customer requests, draw from your knowledge base, and respond in a contextual and personalized way.

A GDPR notice is shown on first contact and conversation data can be deleted on request. Some processing (AI, messaging, email) relies on subprocessors that may be located outside the EU, governed by data processing agreements.

All data is stored on servers in France. No transfer outside the European Union.

Yes. You can delete a customer's data at any time from the dashboard, in compliance with the GDPR right to erasure.

The Pro plan is €49/month and includes 3 agents, 2,000 messages/month, and all destinations. For larger needs, contact us for a Business plan.

Billing is monthly via Stripe. You can manage your subscription and invoices from the dashboard.

Yes. You can upgrade to the Business plan at any time by contacting us. The change takes effect immediately.

After creating your agent, you receive a JavaScript snippet to copy-paste into your website's HTML. Integration takes less than 5 minutes.

Yes. You can customize the name, avatar, tone, and add a custom prompt to adapt responses to your brand.